Help Center

Creating a survey is a simple and efficient way to gather valuable information and insights from your participants. In this guide, we will walk you through the process of creating a simple survey.

You can create web links, send email invitations or embed your survey directly on your own website.

You can view your real-time responses and begin the data analysis phase of your project.

You can easily add a question, copy a question, move a question and/or delete an unnecessary question.

These 3 question types can be used to provide multiple choices in different ways.

These 5 question types are rating types in different ways.

Open-ended questions are free-form survey questions that allow respondents to reply in an open text format, sharing their total familiarity, understanding, and insights with the subject matter.

Audio and video question types provide the ability to enhance your survey by embedding media directly into the question itself. These question types allow you to present either audio or video content to respondents, making it possible to gather feedback or insights based on the media they interact with.

The file upload question type allows survey participants to send documents or images to you from the survey you create.

A cascading menu question type, also known as a cascading dropdown or dependent dropdown, consists of a series of dropdown menus where the options in one menu dynamically change based on the selection made in a preceding menu.

Text and image question types are used for presenting information and do not require user inputs.

The Textbox List question type can be used to create a question that requires more than 1 field but is not exactly same as a Contact question.

A matching question can be created using the "Grid – Dropdown" question type.

A common survey practice is to employ the Grid (or Matrix Table) type question.

An A/B Test is a common and effective practice to randomly present different versions of your survey to learn more about how these changes ultimately affected responses.

Net Promoter Score (NPS) is the tried-and-true method for measuring the total customer experience and forecasting business growth.

Slider questions are a commonly used interactive survey tool that engages respondents by asking them to drag a slider handle to reveal their preference.

The Likert Scale (named after the early 20th century American social psychologist Rensis Likert) is a popular survey tool that successfully gauges attitudes, thoughts, and perceptions.

Yes/No questions are very popular in surveys. You can easily create a Yes/No question using the "Multiple Choice" question type.

A ranking question can be created using the "Grid – Multiple Choice" question type.

We'll show you how to use ChatGPT to create survey questions, and then import them into SurveyOL to create and customize your survey.

You can easily add, copy or move a page, and/or delete an unnecessary page.

An Intro page is ideal for including instructions, a privacy policy statement, or information regarding to an incentive for taking the survey.

Text styles such as bold, underline, italic, text color or background color can be applied to eligible survey elements.

You can insert links in a question title, a choice, a row, a column, or a final-page message.

You can insert images in a question title, a choice, a row, a column, or a final-page message.

You can insert or pipe answer text from a "sender" question into a "receiver" question.

Sentiment analysis (also known as opinion mining) enables researchers to define and sort viewpoints from survey respondents about new and existing products, services, or concepts.

You can easily customize your survey title or page title.

"Copy and Paste" allows you to copy and paste question and answer choices into your survey all at once as quickly as possible.

Reporting values offer the ability to use abbreviations instead of original answer choices in your response exports.

No matter what your line of business is, we offer survey templates for you to start the process.

Flexible color themes allow you to easily customize your survey's color styles and fonts.

This feature enables you to re-arrange the positions of your survey questions.

Based on how your survey participants answer your question, branching/skip logic can change the page they see next.

The response quota is useful if you want to limit the total responses for your survey. Once that quota is met, your survey participants will no longer be permitted to submit a response. By default, the response quota is unlimited.

Survey variables offer a quick method for pre-populating existing data into a survey.

You can change your survey's default language to Spanish, French or German.

You can enable the Autosave feature to allow a response draft to be automatically saved. By default, this feature is turned off.

We offer 3 different display formats: Classic, One Question at a Time, and One Question Per Screen.

You can turn on or off the survey title, the page titles, the page numbers, the question numbers, the "Previous" buttons, the progress bar, and the "Exit" link.

By default, your survey will use radio buttons for single-select multiple choices, and checkboxes for multi-select multiple choices. You have the option of using alphabetic or numeric symbols instead.

By default, your survey will use bordered boxes for text box and comment box question types. You have the option of changing the style to use lines instead of boxes.

Survey professionals often apply randomization as a method to combat survey bias and ensure data integrity.

Buttons and messages can be customized to fit your needs. This can be helpful in creating a bilingual survey.

You can remove the Surveyol.com brand footer, and/or add your own custom footer.

Daily email notifications can be turned on or off.

You can customize any of your end pages and/or apply a custom redirection to any of them.

The "Thank You" page can be customized to confirm the survey has been satisfactorily completed so there is no confusion and disorientation.

You should never waste time collecting responses from respondents who clearly do not belong to the selected survey audience or meet your terms of consent.

By enabling Google Analytics, you can view and analyze your GA survey traffic.

By enabling Salesforce and creating mappings, you can sync your survey responses to Salesforce.

By enabling HubSpot and creating mappings, you can sync your survey responses to HubSpot.

Prior to sending out your survey, you can run a preview to ensure your survey is perfect enough for your survey participants.

You can recover deleted pages and/or questions from the side menu.

Web collector is the most popular way of collecting survey responses. It is ideal for sending via email or social media such as Facebook, Twitter or LinkedIn.

You can add a QR code to your survey.

In order to accommodate participants who may not have a stable internet connection or prefer to take the survey without being online, our survey platform offers an offline mode. This feature ensures that respondents can complete the survey seamlessly, even in areas with limited connectivity.

Kiosk Mode facilitates the capture of visitor feedback while someone's memory is still fresh and their opinions are more honest and reliable.

Anonymity is typical in surveys asking participants to provide genuine opinions without fear of repercussions of perceived negative responses.

By default, a web link collector doesn't allow multiple responses but you can turn it on/off with just a couple clicks.

A white label survey enables you to remove the "Surveyol" logo and make it look like your own.

You can manually send emails containing your survey URL to survey participants, or create an email collector for a better tracking.

Contact management enables researchers to easily store contact information, and use them in email collectors or SMS collectors.

You can set up an automated reminder or manually send your reminders to recipients who haven't responded to your survey.

You can automatically send thank you emails or manually send them to respondents who complete your survey.

You can manually send SMS messages containing your survey URL to survey participants, or create a mobile SMS collector for better tracking.

Using a Website Embedding Collector, you can embed a survey on your website.

You can close or re-open survey collectors as needed.

You can export your survey as a PDF and print it. You can also export or import your survey at a later time when needed.

SurveyOL's summary report feature allows you to view and analyze your response data in a concise and organized manner, offering valuable insights.

Once your survey is completed by a respondent, you can immediately review their real-time responses and, if so desired, view earlier responses as well.

You can delete unwanted responses.

The response raw data can be exported in the format of Excel, CSV, or PDF.

A summary report with charts can be exported in the format of PDF, PPT, or WORD.

Spell checker is a software feature that checks for misspellings in a text. Depending on the browsers, you may need to change some settings to enable or customize spell check.

You can apply filters to focus on specific parts of your survey results.

Crosstab reports allow you to easily compare responses across multiple questions in a grid table.

You can copy an existing survey as a new survey.

Sharing a survey with your collaborators allows you to work together on the same project. Such a team effort virtually ensures better surveys and better results.

If necessary, you can transfer survey ownership from your account to a new owner.

You can save an existing survey as a template for future usage.

When your free trial expires, you are risking the loss of many benefits to your account. You must subscribe to a paid plan to avoid this loss.

Please take a look at our frequently asked questions for new users.

You can change your personal information, such as your first name, last name, time zone, and email address.

You can use this feature to change or reset your password.

You can earn commission by becoming a referrer for SurveyOL Survey Software.

SurveyOL has open APIs that developers can use to create apps from scratch and/or embed your survey data into your apps.

We are committed to providing a trusted set of professional services, giving you the confidence to unlock the potential of your business.

You can insert your survey link to your Salesforce email template and set up rules to send your email according to your case status.

You can include your survey link when creating invoices in your accounting systems, such as QuickBooks.

You can include your survey link when creating invoices in your accounting systems, such as Sage 50cloud, Sage 100cloud or Sage 300cloud.

You can include your survey link when creating invoices in your payment platform, such as Stripe.

You can include your survey link when creating invoices in your payment platform, such as Square.

Team management is only available for enterprise subscribers.