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Service Cancellation Survey
*1.
Why do you want to discontinue the service?
Quality was not up to par
Service charges were too high
Customer service was deficient
I found a better alternative
I moved
Other (please specify)
*2.
How long have you been using our service?
Less than 1 month
Less than 3 months
Less than 6 months
Less than 1 year
Less than 2 years
Less than 3 years
More than 3 years
*3.
How would you rate our service?
  Excellent AverageBelow Average
Quality
Excellent
Average
Below Average
Price
Excellent
Average
Below Average
Ease of use
Excellent
Average
Below Average
Customer service
Excellent
Average
Below Average
*4.
How satisfied are you with our hassle-free and fast cancellation process?
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not at all satisfied
*5.
How likely is it that you would recommend us to a friend or colleague?
Not at all likely Extremely likely
0 1 2 3 4 5 6 7 8 9 10
*6.
Will you consider using our service(s) again in future?
Yes
Maybe
No
Thank you for taking this survey.
Thanks for your time! We're sorry you don't qualify for this survey.
 
 
Not at all likely Extremely likely
0 1 2 3 4 5 6 7 8 9 10
0 1 2 3 4 5 6 7 8 9 10
0 100
/ /
:
 
 
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Free Survey Template