{"flag":true,"survey":{"guid":"868254ba-39b2-4df5-8d9a-9a1838f0df14","email":null,"title":"Post-chat Customer Service Survey","centerAligned":false,"dirty":false,"createdDate":"2020-01-22T02:57:57.3005614","modifiedDate":"2020-01-22T02:57:57.3005614","activePageIndex":0,"pages":[{"guid":"f8e65bf9-cd2f-4035-bd9e-a3eace7507cb","title":null,"titleDisplay":"[Page 1]","description":null,"centerAligned":false,"dirty":false,"pageIndex":0,"activeQuestionIndex":2,"deleted":false,"deletedDate":null,"questions":[{"guid":"0018bcaa-0a7b-430b-bce9-79c839f7e28d","questionType":"Net Promoter® Score","title":"How likely is it that you would recommend {{CompanyName|us}} to a friend or colleague?","titleDisplay":"How likely is it that you would recommend {{CompanyName|us}} to a friend or colleague?","question":"{\"title\":\"How likely is it that you would recommend {{CompanyName|us}} to a friend or colleague?\",\"subject\":\"{{CompanyName|us}}\",\"requireAnswer\":true}","questionIndex":0,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"9dec98d8-7434-4f50-8ebd-9055a5ab8c6a","questionType":"Multiple Choice","title":"How well did your customer service agent resolve your concern?","titleDisplay":"How well did your customer service agent resolve your concern?","question":"{\"title\":\"How well did your customer service agent resolve your concern?\",\"multiSelect\":false,\"choices\":[\"Extremely well\",\"Very well\",\"Somewhat well\",\"Not so well\",\"Not at all well\"],\"addOtherAnswerOption\":false,\"addOtherLabel\":\"\",\"addOtherBlankMessage\":\"\",\"requireAnswer\":true}","questionIndex":1,"dirty":false,"deleted":false,"deletedDate":null},{"guid":"15269501-7b36-4925-8b90-98832d2fb82f","questionType":"Star Rating","title":"Please rate your agent's problem-solving skills:","titleDisplay":"Please rate your agent's problem-solving skills:","question":"{\"title\":\"Please rate your agent's problem-solving skills:\",\"requireAnswer\":true,\"length\":5,\"symbol\":\"star\",\"color\":\"#F5A623\",\"labels\":[],\"weights\":[],\"addNonApplicableColumn\":false,\"addOtherAnswerOption\":false}","questionIndex":2,"dirty":false,"deleted":false,"deletedDate":null}]}],"colorTheme":{"id":160,"guid":"f34e29a6-6c4f-4209-824d-e1992392eed3","name":"Pantone 2020: Classic Blue","isSystem":true,"dirty":false,"accountId":null,"usedCount":0,"profile":{"logoBackColor":null,"titleBackColor":"#2c7dc7","titleTextColor":"#ffffff","pageTitleBackColor":"#60b1db","pageTitleTextColor":"#ffffff","backColor":"#efefef","backImage":"","backIcon":"","backSize":"","backSource":"upload","pageBackColor":"#cde8ec","pageDescriptionTextColor":"#000000","validationTextColor":"#ff0000","questionPrefixTextColor":"#ff0000","questionTitleTextColor":"#000000","questionFontWeight":"300","questionTextItalic":false,"questionTextUnderline":false,"answerFontWeight":"300","answerTextItalic":false,"answerTextUnderline":false,"answerTextColor":"#000000","font":"Montserrat"}},"profile":{"language":{"defaultLanguage":"En"},"display":{"surveyTitleOn":true,"pageTitlesOn":true,"pageNumbersOn":false,"questionNumbersOn":true,"requiredAsterisksOn":true,"previousButtonsOn":true,"progressBar":{"on":false,"position":null,"type":"question"},"exitLinkOn":false,"displayFormat":"classic","backgroundOpacity":1.0,"multiChoiceSymbolType":"classic","textboxStyle":"line","watermark":{"url":null,"position":null,"width":null,"height":null,"opacity":0.0}},"footer":{"removeBrandFooter":false,"customFooter":""},"alerts":{"enableDailyAlerts":true,"enableEveryResponseAlerts":false},"logo":{"place":"none","align":null,"url":null,"source":null,"width":null,"height":null},"choiceRnd":{"type":"off","scope":"all","questions":[],"exceptLast":[]},"rowRnd":{"type":"off","scope":"all","questions":[],"exceptLast":[]},"columnRnd":{"type":"off","scope":"all","questions":[],"exceptLast":[]},"questionRnd":{"type":"off","scope":"all","questions":[]},"pageRnd":{"type":"off","scope":"all","pages":[]},"buttons":{"previous":null,"next":null,"done":null},"messages":{"invalidAnswer":null,"requiredAnswer":null,"finish":null,"disqualification":null,"closed":null,"alreadyTaken":null,"quotaReached":null},"endPages":{"thankYouRedirectionSeconds":null,"thankYouRedirectUrl":null,"thankYouRecipientEmail":null,"thankYouRecipientCc":null,"thankYouEmailSubject":null,"thankYouEmailBody":null,"disqualificationRedirectionSeconds":null,"disqualificationRedirectUrl":null,"alreadyTakenRedirectionSeconds":null,"alreadyTakenRedirectUrl":null,"closedRedirectionSeconds":null,"closedRedirectUrl":null,"quotaReachedRedirectionSeconds":null,"quotaReachedRedirectUrl":null},"variables":[],"integration":{"salesforceRefreshToken":null,"salesforceOn":false,"googleAnalyticsTrackingCode":null,"salesforceConnects":[],"hubspotRefreshToken":null,"hubspotOn":false,"hubspotConnects":[]},"quota":null,"quotaReached":false,"hasIntroPage":false,"requestedAppraisal":false,"autoSave":false,"autoFill":false,"sentMails":[]},"rules":[],"canManageDesign":false,"canViewDesign":false,"canManageSend":false,"canViewSend":false,"canManageAnalyze":false,"canViewAnalyze":false,"isShared":false,"questionCount":3,"responseCount":0,"collaboratorCount":0,"collectorCount":0,"lastResponseOn":null,"isSample":false,"closed":false},"title":"Post-chat Customer Service Survey Template","content":null,"industries":[]}