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Engineering Customer Satisfaction Survey
*1.
How likely is it that you would recommend our company to a friend or colleague?
Not at all likely | Extremely likely |
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
2.
Do you agree that we met your schedule and needs?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
3.
Do you agree that our engineer/scientist understood the processes and equipment involved in this project?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
4.
Do you agree that the project work was completed and report delivered as promised?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
5.
Do you agree that all deliverables were accurate, complete, and well-organized?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
6.
Do you agree that the recommendations/corrective actions proposed in the report were useful and pertinent?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
7.
Do you agree that the cost was appropriate for the benefit received?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
8.
Will you use our company again for future work?
Yes
No
I'm not sure
9.
Who referred you to us?
Friend, family, or colleague
Search engine
Advertisement
Social media
Radio
TV
Other (please specify)
10.
Do you have any other comments, questions, or concerns?
Not at all likely | Extremely likely |
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
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