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Construction Customer Satisfaction Survey
*1.
How long have you been doing business with our company?
First time
1 year
2-5 years
6-10 years
11+ years
*2.
Please rate the quality of our sales & estimating.
Excellent | Good | Average | Below Average | Poor | |
---|---|---|---|---|---|
Understanding of your requirements and needs | Excellent
|
Good
| Average
| Below Average
| Poor
|
Presentation of our capabilities, products and services | Excellent
|
Good
| Average
| Below Average
| Poor
|
Willingness and ability to answer questions | Excellent
|
Good
| Average
| Below Average
| Poor
|
Professional appearance | Excellent
|
Good
| Average
| Below Average
| Poor
|
Quality of our proposals | Excellent
|
Good
| Average
| Below Average
| Poor
|
*3.
Please rate the quality of our services performed.
Excellent | Good | Average | Below Average | Poor | |
---|---|---|---|---|---|
Quality of material | Excellent
|
Good
| Average
| Below Average
| Poor
|
Quality of workmanship | Excellent
|
Good
| Average
| Below Average
| Poor
|
Superintendent’s professionalism | Excellent
|
Good
| Average
| Below Average
| Poor
|
Crew’s professionalism | Excellent
|
Good
| Average
| Below Average
| Poor
|
Safety compliance | Excellent
|
Good
| Average
| Below Average
| Poor
|
Ability to complete job on time | Excellent
|
Good
| Average
| Below Average
| Poor
|
4.
Did you contact other contractors?
Yes
No
I'm not sure
5.
Please rank the following factors in your decision-making process.
Pricing
Knowledge
Reputation
Warranty
Scheduling
Customer Service
Payment Terms
Estimating
Other
6.
In what areas do you feel our company could improve on, when compared to other contractors?
Pricing
Knowledge
Reputation
Warranty
Scheduling
Customer Service
Payment Terms
Estimating
Other (please specify)
7.
Who referred you to us?
Friend, family, or colleague
Search engine
Advertisement
Social media
Radio
TV
Other (please specify)
8.
What is your contact information?
Name | |
Company | |
Title | |
Address | |
Address 2 | |
City/Town | |
State | |
Zip Code | |
Phone |
9.
May we use you as a reference on future projects?
Yes
No
10.
Do you have any other comments, questions, or concerns?
Not at all likely | Extremely likely |
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
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